At Dustin it is constantly full speed ahead and things happening all the time. We are now looking to increase our Nordic Incident & Dispatch team, part of the Nordic Service Desk.
Together with our fantastic staff, you are guaranteed to have fun at work while constantly being challenged to deliver the best customers can get.
My name is Daniella Karjalainen and I’m responsible for the Nordic Incident & Dispatch team and is recruiting for this role.
I run a committed and hungry team that work with service across all borders, both towards customers and colleagues. At Dustin, we constantly challenge each other to be able to develop together both as individuals and teams. We are the face to the outside world and contribute daily to Dustin's efforts to be our customers' first choice and set the standard for efficient IT.
The tasks include
- Dispatching and escalation of tickets
- Case management according to ITIL
- Quality assurance and documentation
- SLA follow up
- Incident Management handling
- Problem Management handling
- Fluent in English and one Nordic language in both speech and writing
- Technical background
- Danish speaking
- ITIL certified
- Experience from Service Desk work
Who are you?
We are looking for you who are used to taking own initiatives, who is driven by providing the best possible service and who enjoys helping and communicating with people. As the tasks often vary, it is important that you are flexible and accurate in your way of working. You are driven and curious to constantly learn more and like to work together in teams.