Join us in shaping the future of IT service excellence at Dustin—where your expertise in ITIL processes and smart automation will drive efficiency and innovation across the organization. If you’re passionate about continuous improvement and collaboration, this is your opportunity to make a real impact

This is what makes the position as Technical Process Developer unique 

• Drive organizational agility by coaching leaders and teams to embrace iterative delivery and transparency

• Facilitate impactful workshops like retrospectives and value stream mapping to align priorities and optimize flow

• Champion a culture of continuous improvement that accelerates collaboration and business outcomes
  
  
  My name is Fredrik Åsberg, and I’m the hiring manager for this role. As a leader, I believe in building trust and giving people ownership of their work. At Dustin, we rely on technology that delivers on its promises—and I hold the same standard for our team: we commit, we deliver, and we grow together.

Your role & influence as Technical Process Developer

Responsibility: You will be given responsibility for designing and continuously improving ITIL-based processes and ITSM workflows, ensuring they align with best practices and Dustin’s strategic goals while driving automation and efficiency across the platform.


Collaboration: Together with your team, you take care of delivering robust ITIL processes and ITSM workflows that enable seamless service operations. You’ll work closely not only with your immediate team members but also with Product Owners, Engineering, Service Delivery, Business Operations, and leadership to ensure clear communication, governance, and continuous improvement


Core activities:

• Design, implement, and continuously improve ITIL-based processes and related workflows, ensuring alignment with ITIL v4 best practices and Dustin’s strategic objectives

• Collaborate with Atlassian Jira/ITSM platform specialists to configure, test, and optimize workflows, automations, and integrations that reduce manual work and enhance efficiency

• Establish and monitor KPIs, dashboards, and performance metrics to track process maturity, support governance forums, and drive service improvement initiatives

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin - Dustin Sweden page has you covered. 

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious and driven individual who thrives on improving processes, enabling collaboration, and turning complex requirements into scalable, efficient solution

Additionally, it's important that:

• You have a bachelor's degree level of working and thinking

• You have 10-15 years of consultancy experience

• You are fluent in English, proficiency in Swedish is a plus

• Experience with ITIL v4 processes and frameworks, including Incident, Problem, Change, Request Fulfillment, Knowledge Management, and CMDB

• Technical skills in ITSM platforms (preferably Atlassian Jira), workflow design, automation, and integration, along with the ability to establish KPIs and dashboards for performance tracking

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:

• Telephone screening with TA partner Filippa Olivecrona

• 1st interview with Fredrik Åsberg

• Assessment (Personality- and cognitive thinking test)

• 2nd interview with colleagues

• Final in-person interview with the Hiring Manager, Fredrik and Director Application Management, Sara Wennerström

For questions about the position, please contact the TA Partner Filippa Olivecrona via e-mail: Filippa.olivecrona@dustin.com